Delivering good service: personal resources, job satisfaction and nurses’ ‘customer’ (patient) orientation

Nurses' job satisfaction and patient falls.

PURPOSE The growing concern about the low job satisfaction among nurses and the achievement of positive patient outcomes are critical healthcare issues. The purpose of this descriptive correlational study was to determine the relationship between nurses' job satisfaction and patient fall rate on adult medical and surgical units. METHODS Secondary data from a nurses' job satisfaction survey at...

Impact of Customer Service Practices on Customer Satisfaction and Retention

In any business to customer (B2C) or business to business (B2B) type of environment, a customer is the ultimate goal and objective. More often than not, it can be quite an issue. This perhaps due to the fact that organizations sometimes do not really understand of what actually goes on in a customer’s mind. As such, this predicament has provided as a challenge task to most business conglomerate...

Factors Affecting Nurses’ Customer Orientation

This study aimed to identify the factors affecting nurses' customer orientation. A survey was conducted on 440 nurses working for general hospitals in South Korea from November 22 through December 15, 2012, and this study analyzed the data from the questionnaire with SPSS Windows 18.0. Data were analyzed using t-test, analysis of variance, Pearson's correlation, and multiple regression. All fac...

Job Satisfaction 1 Running head: JOB SATISFACTION/ STRESS Job Stress Related to Job Satisfaction of Nurses

Customer orientation of service employees Its impact on customer satisfaction, commitment, and retention

With the performance of service personnel often constituting a major element of a service per se, the customer orientation of service personnel is often regarded as a main determinant of service firms’ success. Drawing on a deductively derived four-dimensional conceptualization of the customer orientation of service personnel, consisting of employees’ technical skills, social skills, motivation...